Warranty

What does Euro Mall Windows SRL warranty protect you from? 

  1. After Installation, windowpanes are leaky. 

  2. Glaze fogged up from the inside. 

  3. After few years, the handle broke during use. 

  4. The weld in the PVC profile cracked after installation. 

  5. After a year, the paint on the aluminum profile began to peel off.

YES, 30/42 months of the Worldwide EuroMall Windows SRL . The warranty protects you from all these issues!

Conditions of Worldwide EuroMall Windows SRL Warranty

I.  Formal:

  1. Guarantor: EuroMall Windows SRL manufacturer’s warranty conditions.

  2. Two types of the warranty from delivery :

  • 30 months – standard, or

  • 42 months – 3% of the value of the goods for the additional year.

3. Area of application: North America

II. Practical:

1. Checking the goods during transport: 

    • Inspect the goods at delivery for any damage found on the BOL and Packing List documents and take photos of the damaged goods

    • Remember – before signing the Delivery Slip , take you time to verify the packed and unpacked goods. The driver is obliged to wait until you carry out the checking process after unloading.

    • In the case some goods are missing or damaged, be sure to take photos and write a statement in the presence of the driver.

    • Remember to fill up the complaint form of this guarantee

    • You have 7 days from the delivery / receipt of the order to report any visible physical defects and missing products.

2. Checking the goods before installation: 

  • The Buyer is obliged to check the quality of the product prior to installation and during assembly prior to permanent attaching/installing to the building, leaving permanent marks on the product structure.

  • If the defects could be found before mounting the product, the Buyer loses the right to warranty claims with the beginning of the installation.

  • Any interference in the goods or any changes to the goods, both permanent and temporary (such as, among others: trimming elements, painting the surface) result in the loss of warranty

  • If the goods are ordered to replace other dismantled joinery, the Buyer is obliged to check the operation of the purchased products before disassembling the earlier structures. In the event of a malfunction, it may be necessary to return the defective products. Disassembly of previously installed products does not entitle the Buyer to any claims against debesto. Remember, if you do not check the delivered goods in advance for condition and compliance of dimensions, you disassemble at your own risk.

  • In relation to Buyers other than consumers, the warranty for defects in goods is excluded.

3. Self-assembly:

  • Installing the products on your own is acceptable, but the joinery must be installed in accordance with the guidelines of EuroMall Windows SRL e.g.: How to install a sliding door? In cases not specified by EuroMall Windows SRL , the general rules of construction practice apply.

  • Any defects or malfunctions of the goods caused by lack of maintenance, improper installation, improper maintenance, or improper use as well as any mechanical defects and failures are not covered by the warranty, and the Buyer is responsible for their removal.

 

III. Assembly requirements:

  1. Installing the products on your own is acceptable, but the joinery must be installed in accordance with the general rules of construction practice.

  2. Here are examples of installation requirements, which will eventually decide about correctness or incorrectness of the installation: 

Water resistance

Construction- matter solutions of the building envelopes and their weatherstripping should prevent the infiltration of rainwater into the building. 

Thermal permeability and dew point

There mustn’t be any condensation of the steam on the inside surface of the non-transparent building envelope as this may enable the development of mold. To avoid it , the building envelope and their structural joint should be marked by temperature coefficient fRsi of an amount not less in value than critical value. Presuming the required value of this factor equal to 0,72 is also allowed.

Rsi is the difference between inside surface and the temperature of the outside air, divided by the difference between the temperature of inside and outside air. 

Air permeability

In the building, the connection of windows with the jam should be designed and done in respect of the achievement of their full airtightness. 

The correct assembly of the window and balcony door in each case should guarantee at least fulfilling of the technical and construction requirements. 

If it is known in advance that the requirements will not be fulfilled, then performed service should not be called as the “assembly of windows”. 

Mechanical connection of the window with the jamb

Considering the values ​​of loads affecting the installed windows and the inevitability and repeatability of phenomena causing wind loads, four rules can be defined to be followed when performing the “mechanical” part of window and balcony door installation:

  • Window constructions must be mechanically attached to the frame.

  • Due to the values ​​of the forces acting on the window structure, which are a derivative of wind velocity pressure, in the case of windows and balcony doors installed in facade openings, it is generally necessary to provide four-sided mechanical fastening of each element using appropriate assembly means, observing the application recommendations issued by the manufacturer.

  • In the case of boxes for top-mounted shutters, the upper rim of the frame, which cannot be mechanically fixed, should be statically calculated as a free-bearing element and properly fixed on the sides.

  • According to the current state of technical knowledge, it is not allowed to fix windows in the reveals only with polyurethane foam, glue and similar building materials.

Supporting materials

The general principles of building art can be found below:

  • Detailed instructions of assembly windows can be found in Assembly Handbook- Aluplast. 

3. In cases not specified by debesto.com, the general rules of construction practice apply.

4. Irregularities in the action of joinery related to incorrectness of its setting, maintenance or exploitation are not a subject of a warranty and should be handled by the buyer. 

IV. Application procedure:

1. All complaints have to be submitted in electronic form only through properly and completely filled out form located at :

2. When sending a complaint, the Buyer is obliged to:

a) Indicate the number of the proforma to which the application relates
b) Indicate the position numbers of all items on the specification that are the subject of the complaint, along with the number of goods (e.g. pos. 005 – 2 pieces)
c) Accurately describe the defects or missing elements,
d) Provide photographic or video documentation of the goods.

Minimum technical requirements for attached multimedia materials:

– Photos and videos should be taken in daylight, or if this is not possible, use artificial light to record a detailed and not blurred picture

– The minimum required resolution of the photos is 8 megapixels

– The minimum required video resolution is 1920 × 1080 (Full HD) at 30 frames per second.

3. If the submitted documentation does not allow for an unequivocal assessment of the legitimacy of the complaint, we will request you to complete the documentation, thus extending the time to process the application.

4. Complaints are handled electronically, with the possibility of phone communication.

5. Time for examining the complaint: 14 days from the date of submitting the complete application documentation, unless the examination of the complaint requires special measures or information – in this case, within 14 days from the date of submitting the complete application, EuroMall Windows SRL will indicate a different technically and technologically possible deadline for considering the complaint.

6. EuroMall Windows SRL has no mobile service technicians, and all matters are resolved with remote cooperation of both parties. EuroMall Windows SRL points out that the goods offered are specialist goods and their assembly should be performed by people with appropriate knowledge, qualifications and experience in this field. The Buyer performs the installation on his own, at his own cost and risk.

7. If the complaint is accepted:

– The repair or replacement of the defective goods will take place within the prescribed time limit, possible for technological, logistic and production reasons

– The cost of possible transport of the goods is covered by EuroMall Windows SRL .

As part of the removal of defects in goods, it is possible to release only parts, components or structures of the goods. Any work related to the removal of defects is carried out at the expense and sole risk of the Buyer.

8. Alternatively, the Buyer has the right to submit a claim via the European Online Dispute Resolution platform.